Network Support & Maintenance

Nortech offers different levels of support to our clients. All of our services are included in our Solution SuITe.

Managed IT Services

Computer Information Systems are the lifeblood of most organizations today. With this dependence on the technology there is an ever increasing requirement to maintain the systems that connect, analyze, process and deliver information. Studies have shown that is more cost-effective to outsource IT than to hire and manage an internal person or group of people. We are your complete IT and computer support Department, ensuring that your systems are running as they should be. Additionally we can be a valuable resource to your staff and provide immediate assistance to problems.

System Audit – We can provide complete hardware and software inventory services. These inventories can be fully automated and provide valuable information on the whereabouts of your IT assets. For software licensing and copyright compliance we can report on software installation and ensure that you are up-to-date on your licensing.

Remote Support – Most computer problems that require support can be solved in a few minutes and most often without a site visit. We can provide support to users remotely wither in the office or on the road. Our remote support solutions are secure and client initiate able ensuring that your system are safe from attackers. All we require is that you or your users have internet access and can access our secure support site. We do not require any changes to you firewall to allow our support systems to work.

Software Patch Management – Fully automated security patch management services. With the multitude of security patches, fixes, hot fixes and more every day it is a challenge ensuring that all of your systems are up to date. We understand IT and the effects that some patches have on a system. We manage the deployment of patches to our clients systems, testing and ensuring that the patches available and required are installed in a timely and cost-effective manner.

System Monitoring – When a critical component fails or stop functioning as it should then you have a problem. We can monitor your location to ensure that the systems are running as they should and within preset limits. We will generate alerts based on disk usage, network throughput, processor utilization, windows event logs, router interfaces, temperature, humidity and even more customizable events. When an event does occur we can send an alert via email ,pager or start call ticket and ensure that the issue gets resolved quickly and efficiently, often before our users have had an impact in productivity.

Software Deployment – Full software installations, upgrades and patches can be deployed in a matter of minutes to hundreds of desktops spanning a region or an entire province. Once tested and approved for distribution a software application can be installed with customized settings to a specific work group, user, site, or the entire organization with the ease of a few mouse clicks. This also enables simplified tracking of software licenses and without the requirement to do installations locally or worse yet lose your software to theft.

Our Service Centre

We maintain two service centres in Northern BC. One is located in Fort St. John and the other in Fort Nelson. We offer repairs to PC’s, Servers, monitors, printers and networking equipment. Our service centres are stocked with the products you need to get running again or improve the performance of your systems. Ram upgrades, hard drive installations, operating system adjustments, virus removal and optical drive installations are just a few of the services that we offer at our service centre. If you need help call out central dispatch at 1-888-785-0383 option 3.

We also offer 24 hr/day call out services for those real emergencies. If it is a industrial control pc, a well site monitoring station, network server, or your firewall. If it goes down and you want it online now call us. Our certified technicians are on-call 24 hrs / day 365 days per year.

Professional Services

Our business has grown out of our ability to deliver results. If you need assistance in an IT project rollout, designing a networking system, developing an IT life-cycle plan, implementing a business management system or re-aligning your technology to enable your business to achieve better success, give us a call. It is what we do every-day. Our systems analyst has over 14 years of IT experience and over 13 years experience working in business, solving business problems, generating results, and completing projects on-time and on-budget.

3rd Party Repair

If you have clients in the remote depths of Northern BC that require hardware support we can help. We provide support to a variety of national clients and provide critical support to their clients throughout Northern BC, Alberta and the Northwest Territories. We maintain a fleet of service vehicles complete with 4x4 capabilities and an acute understanding of the unique service requirements that present themselves in the North.

Online Support Queue System

You can connect to our secure internet server and schedule call tickets, request status updates and research historical calls all from your local workstation. This provides you, our client with an integrated too to remain active in the management of your IT systems while ensuring that call’s are handled in an efficient manner.

Network Infrastructure | IP Telephony | Network Support and Maintenance
Equipment Repair and Service | Power Assurance | Service Centres